Refund Policy

Last updated: 12/16/25

At Sun Lake Supply, we want you to be satisfied with your purchase. Please read our refund policy carefully before placing an order.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

Return Shipping

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping method, as we are not responsible for lost return packages

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

  • Refunds typically process within 5–10 business days after delivery, depending on your bank or payment provider

Non-Returnable Items

Certain items may be non-returnable for hygiene or safety reasons. These exclusions will be clearly noted on the product page.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve the issue.

Contact Us

For return requests or questions, contact:
📧 support@sunlakesupply.com