Refund Policy

Last updated: June 4th, 2026

At Sun Lake Supply, your satisfaction matters to us. If something isn't right with your order, we're here to make it right. Please read our refund policy carefully before placing an order.

Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused and in their original condition

  • Returned in the original packaging with all included accessories

  • Accompanied by proof of purchase (order number or receipt)

To start a return, email us at support@sunlakesupply.com or call us at +1 (458)-292-8609 with your order number and a brief description of the reason for return. 

We'll respond within 1–2 business days with return instructions.

Return Shipping

  • For standard returns (change of mind, no longer needed, etc.), customers are responsible for return shipping costs.

  • Original shipping fees are non-refundable on standard returns.

  • We recommend using a trackable shipping method. Sun Lake Supply is not responsible for return packages lost in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we'll cover everything — no return shipping cost to you.

Please contact us within 7 days of delivery at support@sunlakesupply.com or call us at +1 (458)-292-8609 with:

  • Your order number

  • A clear description of the issue

  • Photos of the item and the packaging

We will provide a prepaid return label (if a return is needed) and arrange either a free replacement or a full refund, including original shipping charges.

Product Never Arrived

If tracking shows your package as delivered but you have not received it:

  1. Check with neighbors, household members, and your building's mail area.

  2. Wait 48 hours, as carriers occasionally mark packages as delivered before the actual drop-off.

  3. Contact your local carrier with the tracking number.

  4. If the package still cannot be located, contact us at support@sunlakesupply.com or call us at +1 (458)-292-8609 within 7 days of the marked delivery date and we will work with you to resolve the issue by sending a replacement item or refunding the order.

Please double-check your shipping address at checkout. Sun Lake Supply is not responsible for orders shipped to incorrect addresses provided by the customer.

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

  • Approved refunds are issued to the original payment method.

  • Refunds typically appear in your account within 5–10 business days of approval, depending on your bank or payment provider.

  • If more than 10 business days have passed since approval and you have not received your refund, please contact us at support@sunlakesupply.com or call us at +1 (458)-292-8609.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale or clearance items (clearly marked on the product page)

  • Items damaged through misuse, normal wear and tear, or improper care

Any product-specific return exclusions will be clearly noted on the product page before purchase.

Order Cancellations

Orders can be cancelled for a full refund if the request is made before the order has shipped. Once an order has shipped, our standard return policy applies.

To request a cancellation, email support@sunlakesupply.com or call us at +1 (458)-292-8609 as soon as possible with your order number.

Contact Us

For any questions about returns, refunds, or your order:

📧 support@sunlakesupply.com

📞 (+1) 458-292-8609 

📍 4690 S Lakeshore Dr #2007, Tempe, AZ 85282

We will respond to emails and calls during our office hours of 10am-4pm Monday-Friday.

We aim to respond to all inquiries within 1–2 business days.