Refund Policy
Last updated: May 15, 2026
At Sun Lake Supply, your satisfaction matters to us. If something isn't right with your order, we're here to make it right. Please read our refund policy carefully before placing an order.
Return Window
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
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Unused and in their original condition
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Returned in the original packaging with all included accessories
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Accompanied by proof of purchase (order number or receipt)
To start a return, email us at support@sunlakesupply.com with your order number and a brief description of the reason for return. We'll respond within 1–2 business days with return instructions.
Return Shipping
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For standard returns (change of mind, no longer needed, etc.), customers are responsible for return shipping costs.
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Original shipping fees are non-refundable on standard returns.
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We recommend using a trackable shipping method. Sun Lake Supply is not responsible for return packages lost in transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we'll cover everything — no return shipping cost to you.
Please contact us within 7 days of delivery at support@sunlakesupply.com with:
We will provide a prepaid return label (if a return is needed) and arrange either a free replacement or a full refund, including original shipping charges.
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
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Approved refunds are issued to the original payment method.
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Refunds typically appear in your account within 5–10 business days of approval, depending on your bank or payment provider.
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If more than 10 business days have passed since approval and you have not received your refund, please contact us at support@sunlakesupply.com.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Final sale or clearance items (clearly marked on the product page)
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Items damaged through misuse, normal wear and tear, or improper care
Any product-specific return exclusions will be clearly noted on the product page before purchase.
Order Cancellations
Orders can be cancelled for a full refund if the request is made before the order has shipped. Once an order has shipped, our standard return policy applies.
To request a cancellation, email support@sunlakesupply.com as soon as possible with your order number.
Contact Us
For any questions about returns, refunds, or your order:
📧 support@sunlakesupply.com
📞 (+1) 458-292-8609
📍 4690 S Lakeshore Dr #2007, Tempe, AZ 85282
We aim to respond to all inquiries within 1–2 business days.
