Frequently Asked Questions
How do I place an order?
Simply browse our store, select your item, choose any available options, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
How long does order processing take?
Orders are processed within 1–3 business days. Processing time does not include shipping time.
How long does shipping take?
After processing, shipping typically takes 7–15 business days, depending on your location and carrier.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do you provide tracking information?
Yes. Once your order ships, you will receive an email with tracking details. Tracking may take 24–72 hours to update.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging. Please see our Refund Policy for full details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the issue, and we’ll work with you to resolve it promptly.
Can I cancel or change my order?
If your order has not yet been processed, we may be able to cancel or modify it. Please contact us as soon as possible
How can I contact customer support?
You can reach us anytime at:
📧 support@sunlakesupply.com
How much does shipping cost?
Shipping is always free!